A Message for Our Clients
To be proactive with all the concern over COVID-19 and to reduce potential exposures, we have decided to make some adjustments in how we will be taking care of our furry family.
First we are going to do everything we can to reduce the chance of exposure to COVID-19. We will be increasing our cleaning of common areas and areas where exposure can or may occur.
We will be encouraging our employees to stay home if they feel sick or have any symptoms of COVID-19 or any other diseases.
We will be asking that all patients and clients remain in their car and check in to the clinic by phone or by coming in to say you are there and then returning to your car. Once we are ready for you and your furry friend we will come out to your car and get you and take you directly to a room. If you prefer we will take your animal in and do any needed exams and procedures while you wait in your car. We will then return your pet to your car or you and your pet to your car to finish the check out process.
If you are in need or medication refills or food we will bring those out to your car and also check you out at your car if you call and let us know that you have arrived. We will also be offering free same day home delivery of medication refills and food if ordered and paid for before noon or next day if ordered after noon. Our employees will hand deliver to your door but in order to avoid exposure we will leave your purchases outside your door and will call you to tell you it has been delivered.
We will continue to perform surgeries as scheduled the only difference will be that we will have you call when you arrive and we will give you instructions for check in and pickup/discharge.
Overall, we are committed to the health and safety of you and your pets, and will do everything in our power to continue to provide the highest quality care and customer service during this difficult time.
As always, if you have any questions please call us at 712 276-5368.
The Elk Creek Animal Hospital Team